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  • Best Rate Guarantee

    HPL Hotels & Resorts guarantees that you get the best deal through our hotels’ website.

    How does Best Rate Guarantee work?

    1. Book your room through our hotels’ website
    2. If you find an online rate that is lower than the confirmed rate within 24 hours of booking, submit the
      claim form below. Refer to our Terms & Conditions for eligibility of claim.
    3. Should we verify the claim to be accurate, we will honour the lower rate

    Best Rate Guarantee Terms & Conditions

    BOOKING:

    COMPETING RATES

    • Competing rate must be lower than the rate on HPL Hotels & Resorts hotel’s website.
    • Rate is only valid for nightly room-only rate and excludes ancillary charges such as meals, transportation
      and other services.
    • Rate must be publicly viewable and available for immediate booking and confirmation on the competition
      website.
    • Rate must be for the same room type, stay dates, length of stay and number of guests.
    • Rate disparities attributable to currency fluctuations and/or differences in currency exchange rates are
      excluded from the Guarantee.

    MAKING A CLAIM

    • Claim must be made within 24 hours of booking, at least 24 hours prior to check-in date.
    • Reservation confirmation number is required when submitting a claim.

    NON-APPLICABLE RATE TYPES

    • Partnership programmes (e.g. Frequent Flyer programs like KrisFlyer), credit card promotions and promotional
      rates
    • Non-publicly published rates (e.g. Group and negotiated rates)
    • Discounted rates offered to members of groups or individuals (e.g. Travel agents, Corporate accounts,
      government officials, wholesale accounts)
    • Auction or opaque rates on websites where hotels are not known until booking is made (e.g. Priceline,
      Hotwire)
    • Pre-paid rates that involve a voucher or pre-paid certificate
    • Group buy rates
    • Package or group add-on rates that extend the length of a stay
    • Negotiated rates for long stay beyond xx nights
    • Package rates that include other travel components (e.g. airfare, car rental, transfers etc.)
    • Rates that are lower than direct rates due to the application of a cashback or discount applied by the
      website directly

    DISCLAIMER

    • HPL Hotels & Resorts and its hotels are not responsible for any fees or other costs incurred due to
      cancellation of a reservation made on other websites.
    • HPL Hotels & Resorts and its hotels have the sole right and discretion to determine the validity of any
      claim, including without limitation, determining that the Competing Rate is genuinely available and that the claim
      meets all the terms and conditions. In case of dispute, the Hotel’s decision is final.
    • HPL Hotels & Resorts reserves the right to modify, suspend or cancel the guarantee at any time at its sole
      discretion and without prior notice.

    Making a best rate guarantee claim

    Send an email to us with the following information included and we will investigate and get back to you on your
    claim.

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    • Thank you for signing up to our E-Newsletter

    • Below are a listing of our properties and their respective ongoing Promotions. To view the Promotions available, simply click on the property names.

      Airline Frequent Flyer Program

      We are proud to be the hotel partners of prestigious airline frequent flyer programs. You can earn frequent flyer miles when staying at any of our hotels. Terms and conditions apply. Our partners:
      1. Singapore Airlines, KrisFlyerMembers earn 500 Krisflyer miles per qualifying stay*. Please allow up to 30 business days for miles to be credited into your KrisFlyer account after the transaction.
      2. Malaysia Airlines, EnrichMembers earn 600 Enrich points per qualifying stay*.
      3. Air Asia, BIGMembers earn 1,000 points per qualifying stay*.
      From time to time, our hotels will reward you with double/triple miles. Subscribe to our newsletters now. You’ll be among the first to know when to earn bonus miles. *A qualifying stay is defined as 2 consecutive nights stay with hotels' predetermined rates.
      HOTEL MINIMUM STAY
      Concorde Hotel Singapore 2 consecutive nights
      Concorde Hotel Kuala Lumpur
      (Enrich and BIG programme only)      		 2 consecutive nights
      (Applicable for stay in Premier room categories only)
      Concorde Hotel Shah Alam 2 consecutive nights
      Hard Rock Hotel Bali 2 consecutive nights
      Hard Rock Hotel Pattaya 2 consecutive nights
      Hard Rock Hotel Penang 2 consecutive nights
      Casa Del Mar, Langkawi 2 consecutive nights
      Casa Del Rio, Melaka 2 consecutive nights
      The Lakehouse, Cameron Highlands 2 consecutive nights
      The Boathouse Phuket 2 consecutive nights
      Gili Lankanfushi Maldives 2 consecutive nights

    •  

    • HPL Hotels & Resorts

      50 Cuscaden Road
      #05-02 HPL House
      Singapore 249724

      Telephone: +65 6735 2811
      Facsimile: +65 6235 3216

      Central Reservations:

      Please call +65 6235 2808 for bookings or enquiries.

      Online Enquiries:

      Concorde Hotel Singapore : [email protected]

      Concorde Hotel Kuala Lumpur : [email protected]

      Concorde Hotel Shah Alam : [email protected]

      Concorde Inn KLIA : [email protected]

      Hard Rock Hotel Bali : [email protected]

      Hard Rock Hotel Pattaya : [email protected]

      Hard Rock Hotel Penang : [email protected]

      The Lakehouse Cameron Highlands : [email protected]

      Casa del Mar Langkawi : [email protected]

      Casa del Rio Melaka : [email protected]

      Gili Lankanfushi Maldives : [email protected]

      Members of the media only:
      Please click here for assistance

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      To contact us electronically, please submit the on-line form. You will receive an immediate on-screen confirmation letting you know that we have received your questions, requests or comments. We will reply as soon as we can.

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            Careers page work in progress

          • Thank you for signing up to our E-Newsletter

            We hope that you'll find the information in it interesting and useful.

            Back to home.

          • Business travel has never been more convenient. HPL Hotels & Resorts offers its business-minded guests superb amenities and services amenities to facilitate productive stays. More

            Not only are our hotels gracious and affordable, many are often equipped with high speed Internet access, complimentary evening cocktails, airport transfers, business centers and more.

            Our collection of business hotel provides a chic workplace for pleasant travel. Less

             

            Rock Royalty at Hard Rock Hotels

            When checking into the Hard Rock Hotels, everyone gets the Rock Star treatment. But some like to dial up the VIP. Our Rock Royalty program takes it to another level. Relax with luxuries such as upgraded bath and Rock Spa® amenities in your guest room. Then rock out with a variety of music perks including a curated playlist for you to download. Other special privileges include private check in, breakfast, cocktail, and all day non-alcoholic drinks with snacks at Rock Royalty lounge.

            Premier Club at Concorde Hotels

            Experience the pinnacle of executive residence at Premier Rooms. All rooms are tastefully designed to accommodate the needs of busy business executives, including spacious work areas and high speed internet access.  Guests will enjoy private check-in, complimentary buffet breakfast, cocktail and free flow of non-alcoholic drinks at the exclusive Premier Lounge.

             

          • Whether it’s for a small seminar, product launch, team building, wedding or high-powered business meeting at any of the HPL Hotels and Resorts, our team of event and meeting planners help you with the smallest details so that you can focus on the bigger picture. More

            From city hotels to luxurious resorts or thematic hotels in Hard Rock, our professional consultants at each hotel or resort will service your entire event. Our seamless service brings event planning to a higher level of efficiency and convenience. Meeting planning is always made easy at HPL Hotels & Resorts.

            If you’re planning an event or meeting in Singapore, Kuala Lumpur, Penang, Bali, Pattaya or even in the Maldives, our meeting package offers meeting delegates special room rates plus breakfast, lunch, complimentary internet access and an exclusive meeting room package – all adding up to even better value.

            For further details and bookings, please select a property in the drop down menu below to send us your request and we promise to revert to you soon. Less

            WEDDING

            BANQUET & CATERING

            Wedding

            Looking for the perfect hillside English Tudor mansion to celebrate a wedding with old world charm? Planning a pampering spa honeymoon on a beautiful beach over looking the Indian Ocean? We have the appropriate venue and are equipped with the professional expertise to meet your distinctive needs.

            SELECT VENUE

            SELECT VENUE

            Banquet & Catering

            At HPL Hotels & Resorts, we make it our own business to ensure you have a successful event.

            Whether an international conference with hundreds of delegates or an exclusive meeting of a select group of executives; you will find a package tailor-made to suit your specific requirements.

            A dedicated event specialist will be assigned to help plan, coordinate and assist you during every stage of your event, anticipating your needs and ensuring your satisfaction.

            SELECT VENUE

            SELECT VENUE

            SELECT VENUE

            SELECT VENUE

          • HPL Hotels & Resorts presents a medley of relaxing beach resorts, highland retreat and
            historical getaway with easy access to exciting attractions, historic settings, fun-filled family program,
            adventure jungle trekking, local cultural program, exquisite shopping, beautiful golf courses and indulgent spa services. More

            From skyscrappers to mountain sunrises and lovely ocean views, there’s always a perfect resort choice just for you.Less

          • Below are a listing of our properties and their respective ongoing Promotions. To view the Promotions available, simply click on the property names.

            Airline Frequent Flyer Program

            We are proud to be the hotel partners of prestigious airline frequent flyer programs. You can earn frequent flyer miles when staying at any of our hotels. Terms and conditions apply.

            Our partners:

            1. Singapore Airlines, KrisFlyer
              Members earn 500 Krisflyer miles per qualifying stay*.

              Please allow up to 30 business days for miles to be credited into your KrisFlyer account after the transaction.
            2. Malaysia Airlines, Enrich
              Members earn 600 Enrich points per qualifying stay*.
            3. Air Asia, BIG
              Members earn 1,000 points per qualifying stay*.

            From time to time, our hotels will reward you with double / triple miles. Subscribe to our newsletters now. You’ll be among the first to know when to earn bonus miles.

            *A qualifying stay is defined as 2 consecutive nights stay with hotels' predetermined rates.

            HOTEL MINIMUM STAY
            Concorde Hotel Singapore 2 consecutive nights
            Concorde Hotel Kuala Lumpur
            (Enrich and BIG programme only)            		 2 consecutive nights
            (Applicable for stay in Premier room categories only)
            Concorde Hotel Shah Alam 2 consecutive nights
            Hard Rock Hotel Bali 2 consecutive nights
            Hard Rock Hotel Pattaya 2 consecutive nights
            Hard Rock Hotel Penang  2 consecutive nights
            Casa Del Mar, Langkawi 2 consecutive nights
            Casa Del Rio, Melaka  2 consecutive nights
            The Lakehouse, Cameron Highlands 2 consecutive nights
            Gili Lankanfushi Maldives 2 consecutive nights

          • The HPL Group achievements:

            back

            25 Jan 2018

            HPL Hotels & Resorts Accomplishes 17 Awards in TripAdvisor “Traveller's Choice Award 2018”


            Singapore, 25 Jan 2018 – HPL Hotels & Resorts has received remarkable recognitions in internationally well-known travel website – TripAdvisor Traveller's Choice Award 2018. Five of its managed hotels were included in the prestigious lists:

            Gili Lankanfushi Maldives
            • No 5 – Top 25 Hotels in the World
            • No 4 – Top 25 Hotels in Asia
            • No 1 – Top 10 Hotels in Maldives
            • No 13 – Top 25 Luxury Hotels in the World
            • No 5 – Top 25 Luxury Hotels in Asia
            • No 2 – Top 10 Luxury Hotels in Maldives
            • No 9 – Top 25 Hotels for Service in Asia
            • No 2 – Top 10 Hotels for Service in Maldives
            • No 8 – Top 10 Hotels for Romance in Maldives

            Casa del Mar Langkawi
            • No 3 – Top 25 Hotels in Malaysia
            • No 7 – Top 25 Hotels for Service in Malaysia
            • No 2 – Top 25 Hotels for Romance in Malaysia

            Casa del Rio Melaka
            • No 16 – Top 25 Hotels in Malaysia
            • No 21 – Top 25 Luxury Hotels in Malaysia

            Hard Rock Hotel Penang
            • No 22 – Top 25 Hotels for Families in Asia
            • No 3 – Top 10 Hotels for Families in Malaysia

            Hard Rock Hotel Bali
            • No 8 – Top 25 Hotels for Families in Indonesia

            Travelers’ Choice award winners were determined based on the millions of reviews and opinions collected in a single year from TripAdvisor travelers worldwide. In the 16th year of the awards, TripAdvisor has highlighted the world’s top 8,095 properties in 94 countries and 8 regions worldwide. This year, the awards celebrate hotel winners in 10 categories, including Top Hotels Overall, Luxury, Bargain, Small, Best Service, B&Bs and Inns, Romance, Family, All-Inclusive, and Value for Money. The hallmarks of Travelers’ Choice hotels winners are remarkable service, value, and quality.

            For hotel reservations and enquiries, please visit your travel agent or contact us on +65 6734 5250, email [email protected], or via the website at www.hplhotels.com.

            -Ends-

            About HPL Hotels & Resorts

            Headquartered in Singapore, HPL Hotels & Resorts is a hospitality management company, operated and wholly-owned by Hotel Properties Limited (HPL), a Singapore main-board listed company. HPL Hotels & Resorts manages the activities of 11 hotels and resorts in Asia Pacific and the Indian Ocean. These include Concorde Hotel Singapore, Concorde Hotel Kuala Lumpur, Concorde Hotel Shah Alam, Concorde Inn Kuala Lumpur International Airport, Hard Rock Hotel Bali, Hard Rock Hotel Pattaya, Hard Rock Hotel Penang, Casa del Mar - Langkawi, The Lakehouse - Cameron Highlands, Casa del Rio – Melaka and Gili Lankanfushi Maldives. For more information, please visit www.hplhotels.com.

            For media enquiries, please contact:
            Angeline Loh, Director of Marketing Communications
            Telephone: +65 6735 2811
            Email: [email protected]

            back

            21st Jan 2015

            HPL Hotels & Resorts Accomplishes 20 Awards in the 2015 TripAdvisor Travelers’ Choice™

            Singapore, 21 January 2015 – HPL Hotels & Resorts today announced the list of hotels under its management that has been named winners in the 2015 TripAdvisor Travelers’ Choice™
            The winners are:

            Casa del Mar Langkawi
            No. 1 – Top 25 Hotels for Romance in Malaysia
            No. 24 – Top 25 Hotels for Romance in Asia
            No. 2 – Top 25 Hotels in Asia
            No. 3 – Top 25 Hotel for Best Service in Malaysia

            Casa del Rio Melaka
            No. 16 – Top 25 Hotels in Malaysia
            No. 16 – Top 25 Luxury Hotels in Malaysia
            No. 20 – Top 25 Hotels for Romance in Malaysia

            Gili Lankanfushi Maldives
            No. 1 – Top 25 Hotels in the World
            No. 1 – Top 25 Hotels in Asia
            No. 1 – Top 25 Hotels in Maldives
            No. 4 – Top 25 Luxury Hotels in the World
            No. 3 – Top 25 Luxury Hotels in Asia
            No. 1 – Top 10 Luxury Hotels in Maldives
            No. 16 – Top 25 Top 25 Hotel for Best Service in Asia
            No. 2 – Top 10 Hotel for Best Service in Maldives
            No. 13 – Top 25 Hotels for Romance in Asia
            No. 2 – Top 10 Hotels for Romance in Maldives

            The Lakehouse Cameron Highlands
            No. 10 – Top 25 Hotels for Small Hotels in Malaysia

            Hard Rock Hotel Bali
            No. 7 – Top 25 Hotels for Families in Indonesia

            Hard Rock Hotel Penang
            No. 6 – Top 25 Hotels for Families in Malaysia

            For the 13th year, TripAdvisor has highlighted the world’s top properties based on the millions of reviews and opinions collected in a single year from travelers around the globe.  Winners were identified in the categories of Top Hotels, Bargain, B&Bs and Inns, Family, Luxury, Romance, Service and Small Hotels. The hallmarks of Travelers’ Choice winners are remarkable service, quality and value.

            “TripAdvisor’s community of millions of travelers has helped us highlight some of very best hotels from around the world,” said Barbara Messing, chief marketing officer for TripAdvisor. “The Travelers’ Choice list of thousands of award-winning properties is perfect to inspire travelers as they think about their 2015 travel plans.  From opulent luxury hotels to budget-friendly B&Bs, those looking for an accommodation can research, compare prices and book a Travelers’ Choice property on TripAdvisor, or any other hotel that meets their travel needs.”

            To see all 2015 Travelers’ Choice winners, go to http://www.tripadvisor.com.sg/TravelersChoice
            Travelers can also follow the conversation on Twitter at #travelerschoice.

            -Ends-

            About HPL Hotels & Resorts

            Headquartered in Singapore, HPL Hotels & Resorts is a hospitality management company, operated and wholly-owned by a Singapore main-board listed company, Hotel Properties Limited (HPL). HPL Hotels & Resorts currently manages the activities of 11 hotels and resorts in Asia Pacific and the Indian Ocean, with a total of 2,838 rooms.

            About TripAdvisor

            TripAdvisor® is the world's largest travel site*, enabling travelers to plan and book the perfect trip. TripAdvisor offers trusted advice from real travelers and a wide variety of travel choices and planning features with seamless links to booking tools that check hundreds of websites to find the best hotel prices. TripAdvisor branded sites make up the largest travel community in the world, reaching 315 million unique monthly visitors**, and more than 200 million reviews and opinions covering more than 4.4 million accommodations, restaurants and attractions. The sites operate in 45 countries worldwide, including China under daodao.com. TripAdvisor also includes TripAdvisor for Business, a dedicated division that provides the tourism industry access to millions of monthly TripAdvisor visitors.

            For more media information please contact
            HPL Hotels & Resorts
            50 Cuscaden Road
            #05-02 HPL House
            Singapore 249724
            Telephone: +65 6735 2811
            Facsimile: +65 6235 3216
            Email: [email protected]

            back

            22nd Jan 2014

            HPL Hotels & Resorts Honored in the 2014 TripAdvisor Travelers' Choice Hotels Awards

            Singapore, 22 January 2014 – HPL Hotels & Resorts today announced that the list of hotels under its management has been named winners in the 2014 Travelers’ Choice® awards.

            Casa del Mar Langkawi, Malaysia
            • #1 in Top 25 Hotels in Malaysia 
            • #1 in Top 25 Hotels for Romance in Malaysia
            • #2 in Top 25 Hotels with Exceptional Service in Malaysia

            Casa del Rio Melaka, Malaysia
            • #20 in Top 25 Luxury Hotels in Malaysia
            • #22 in Top 25 Hotels in Malaysia

            Gili Lankanfushi Maldives
            • #1 in Top 10 Hotels in Maldives
            • #1 in Top 10 Luxury Hotels in Maldives 
            • #1 in Top 10 Hotels with Exceptional Service in Maldives 
            • #2 in Top 25 Hotels in Asia
            • #2 in Top 25 Luxury Hotels in Asia
            • #3 in Top 25 Hotels in the World
            • #9 in Top 25 Luxury Hotels in the World
            • #9 in Top 10 Hotels for Romance in Maldives
            • #17 in Top 25 Hotels for Romance in Asia

            Hard Rock Hotel Bali

            • #16 in Top 25 Hotels for Families in Indonesia

            Hard Rock Hotel Penang
            • #3 in Top 10 Hotels for Families in Malaysia

            Rihiveli Beach Resort Maldives
            • #10 in Top 10 Hotels with Exceptional Service in Maldives

             
            In the 12th year of the awards, the world’s most outstanding properties were identified in the categories of Top Hotels, Bargain, B&Bs and Inns, Family, Luxury, Romance, and Small Hotels.


            Travelers’ Choice award winners were determined based on the reviews and opinions of millions of TripAdvisor travelers around the globe.

            “We’re excited to recognize the world’s best properties, based on the opinions of those who know them best – the millions of travelers around the globe who come to TripAdvisor to share their experiences,” said Barbara Messing, chief marketing officer for TripAdvisor. “For those seeking inspiration for their 2014 travel planning, this list of spectacular accommodations that received 2014 Travelers’ Choice awards is a perfect place to start.”

            To see all 2014 Travelers’ Choice winners, go to www.tripadvisor.com/TravelersChoice .

            Join the TripAdvisor Travelers’ Choice discussion on social media with the #travelerschoice hashtag.

            -Ends-

            About HPL Hotels & Resorts

            Headquartered in Singapore, HPL Hotels & Resorts is a hospitality management company, operated and wholly-owned by a Singapore main-board listed company, Hotel Properties Limited (HPL). HPL Hotels & Resorts currently manages the activities of 12 hotels and resorts in Asia Pacific and the Indian Ocean, with a total of 2,934 rooms.


            About TripAdvisor

            TripAdvisor® is the world's largest travel site*, enabling travelers to plan and have the perfect trip. TripAdvisor offers advice from travelers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor branded sites make up the largest travel community in the world, with more than 260 million unique monthly visitors**, and more than 125 million reviews and opinions covering more than 3.1 million accommodations, restaurants and attractions. The sites operate in 34 countries worldwide, including China under daodao.com. TripAdvisor also includes TripAdvisor for Business, a dedicated division that provides the tourism industry access to millions of monthly TripAdvisor visitors.

             

            For more information please contact

            HPL Hotels & Resorts
            50 Cuscaden Road
            #05-02 HPL House
            Singapore 249724

            Telephone: +65 6735 2811
            Facsimile: +65 6235 3216
            Email: [email protected]

            back

            28th Jan 2013

            HPL Hotels & Resorts Accomplishes 15 Awards in TripAdvisor “Traveller's Choice Award 2013”

            Singapore, 28 January 2013 – HPL managed hotels have received remarkable recognitions in internationally-recognised travel website - TripAdvisor Traveller's Choice Award 2013. Two of its managed hotels in Maldives and three hotels in Malaysia were included in the prestigious lists:

            Gili Lankanfushi Maldives
            • Top 25 Luxury Hotels in Asia
            • Top 25 Luxury Hotels in Maldives
            • Top 25 Luxury Hotels in the World
            • Top 25 Hotels in Asia
            • Top 25 Hotels in Maldives,
            • Top 25 Best Service in Maldives

            Hard Rock Hotel Penang, Malaysia
            • #3 in Top 10 Hotels for Families in Malaysia 

            Rihiveli Beach Resort Maldives
            • #16 in Top 25 Hotels in Maldives

            Casa del Mar Langkawi, Malaysia
            • #10 in Top 25 Hotels in Asia
            • #15 in Top 25 Hotels for Service in Asia
            • #1 in Top 25 Hotels in Malaysia
            • #1 in Top 25 Hotels for Service in Malaysia

            Casa del Rio Melaka, Malaysia
            • #15 in Top 25 Hotels in Malaysia
            • #10 in Top 25 Luxury Hotels in Malaysia

            The Lakehouse Cameron Highlands, Malaysia
            • #8 in Top 10 Small Hotels in Malaysia

            TripAdvisor has named more than 6,000 award-winning properties around the world this year, with dedicated lists now covering 82 countries and nine regions worldwide. The TripAdvisor Travellers’ Choice winners are based on millions of valuable reviews and opinions covering more than 650,000 hotels and collected in a single year from travellers around the world.

            For award details, please refer to Trip Advisor's website http://www.tripadvisor.com.sg/TravelersChoice.

            For reservations and enquiries, please contact your travel agent or contact us on +65 6734 5250, or email [email protected]. Alternatively, you can also book via website at www.hplhotels.com.

            - END -

            For media enquiries, please contact:
            Angeline Loh, Director of Marketing Communications
            Email: [email protected]
            Tel: (65) 6734 5250 |Fax: (65) 6235 3216
            HPL Hotels & Resorts
            50 Cuscaden Road, #05-02 HPL House, Singapore 249724

            back

            Press Release

            Singapore, 8 December 2016 – HPL Hotels & Resorts, the subsidiary of Singapore-based Hotel Properties Limited and operator of hospitality establishments throughout the Asia-Pacific region, hereby announces that they will be taking over the management of Boathouse by Montara on 8 December 2016.

            The hotel will be rebranded as “The Boathouse Phuket”, under the brand of The Boutique Collection by HPL Hotels & Resorts. Other hotels include Casa del Mar Langkawi, Casa del Rio Melaka and The Lakehouse Cameron Highlands.

            “The Boutique Collection brand is all about providing personalised service and making guests feel at home, adding Boathouse to the cluster will complement the portfolio,” said Stephen Lau, Chairman of HPL Hotels & Resorts.

            “This take over reflects our commitments to developing our business in Thailand and elsewhere in the region.”

            HPL Hotels & Resorts assures that it will be business as usual, “guests booked after the change in management can be assured that the terms and conditions of their reservations will remain unchanged. And our team looks forward to welcoming them,” said Max Chin, General Manager of The Boathouse Phuket.

            Located at Kata on Phuket’s west coast, the hotel started as a restaurant more than 27 years ago. The hotel currently features a total of 38 guestrooms, including 11 suites, a beach club, spa, sunset lounge, an award-winning wine cellar, a bar and the popular Boathouse Wine & Grill restaurant.

            The Boathouse Phuket marks the 12th property under this Singapore-based hospitality management company. Other brands managed by HPL Hotels & Resorts include Concorde Hotels & Resorts, Hard Rock Hotel and Gili Lankanfushi, a luxury eco-friendly resort in Maldives.

            Address
            The Boathouse, Phuket
            182 Koktanode Road, Kata Beach, Phuket 83100, Thailand.
            Tel: +66 76 330 015–7
            Fax: +66 76 330 561
            Email: info@boathouse–phuket.com
            Website: www.boathouse-phuket.com

            ABOUT HPL HOTELS & RESORTS

            Headquartered in Singapore, HPL Hotels & Resorts is a hospitality management company, operated and wholly-owned by Hotel Properties Limited (HPL), a Singapore main-board listed company. HPL Hotels & Resorts manages the activities of twelve hotels and resorts in Asia Pacific and the Indian Ocean. These include Concorde Hotel Singapore, Concorde Hotel Kuala Lumpur, Concorde Hotel Shah Alam, Hard Rock Hotel Bali, Hard Rock Hotel Pattaya, Hard Rock Hotel Penang, Gili Lankanfushi Maldives, Casa del Mar - Langkawi, The Lakehouse - Cameron Highlands, Casa del Rio – Melaka and The Boathouse Phuket.

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            HPL Hotels & Resorts Announces a New Resort The Boathouse Pulau Tioman

            Singapore, 3 July 2023 – HPL Hotels & Resorts, the subsidiary of Singapore-listed Hotel Properties Limited and operator of hospitality establishments in the Asia-Pacific and Indian Ocean region announces a new resort The Boathouse Pulau Tioman, nestled along the pristine west coast of Tioman Island in Malaysia, set to open in the first quarter of 2024.

            This hotel will be the latest addition to The Boutique Collection by HPL Hotels & Resorts. Other hotels include Casa del Mar Langkawi, Casa del Rio Melaka, The Lakehouse Cameron Highlands and The Boathouse Phuket.

            Accessible by boat from Mersing or Tanjung Gemok on the east coast of Peninsular Malaysia, The Boathouse Pulau Tioman is an idyllic oasis on a secluded beach for guests to experience local simplicity at its finest. Inspired by nature and style after the traditional Malay house, all 31 bungalows feature renewable, locally sourced timber. There is an all-day dining, a beachfront bar, infinity pool and a communal hall for small meetings and events.

            The Boathouse Pulau Tioman is excited to announce career openings for hospitality professionals who wish to be pursue a career within the boutique segment of the hospitality industry. Interested applicants are invited to explore the wide range of opportunities available. Please visit https://careers.hplhotels.com for all vacancies.

            For further information about The Boathouse Pulau Tioman, please download our hotel factsheet.

            About HPL Hotels & Resorts:

            Headquartered in Singapore, HPL Hotels & Resorts is a hospitality management company, operated and wholly-owned by Hotel Properties Limited (HPL), a Singapore main-board listed company. HPL Hotels & Resorts manages the activities of 12 hotels and resorts in Asia Pacific and the Indian Ocean. These include Concorde Hotel Singapore, Concorde Hotel Kuala Lumpur, Concorde Hotel Shah Alam, Hard Rock Hotel Bali, Hard Rock Hotel Pattaya, Hard Rock Hotel Penang, Gili Lankanfushi Maldives, Casa del Mar - Langkawi, The Lakehouse - Cameron Highlands, Casa del Rio – Melaka, The Boathouse Phuket and The Boathouse Pulau Tioman.

            Welcome to HPL Hotels & Resorts' Online Slide Library. These ready-for-use pictures can be used for any form of print media or electronic publishing. These images are available in 2 different resolutions to suit your needs:

            • Low Resolution (72 DPI) : for electronic publishing
            • High Resolution (300 DPI) : for high quality printing

            To browse the images from the library, click on the hotel's name listed below. To download the images, please follow the instructions given on every page.

          • Headquartered in Singapore, HPL Hotels & Resorts is a hospitality management comany, operated and wholly-owned by a Singapore main-board listed company. Hotel Properties Limited (HPL).

          • Videos & Images

            Through our diverse portfolio of properties, we promise a different experience every time you step into our hotels and resorts. An experience made even more with memorable with our signature service, quality and comfort. Welcome to HPL Hotels & Resorts.

            Concorde Hotels & Resorts:

            Experience the warmth of the world. Always at Concorde.

            Gili Lankanfushi:

            Redefines luxury indulgence with a delicately balanced and sustainable focus.

            Hard Rock Hotels:

            Love all, serve all – there’s always something for everyone.

            The Boutique Collection:

            Each a soothing retreat and secluded hideaway, you will feel right at home here with us.

            HPL Hotels & Resorts:

            Celebration of our journey and outtakes across Singapore, Bali, Kuala Lumpur, Langkawi, Melaka, Penang, Pattaya and Maldives.

          • HPL Hotels & Resorts

            50 Cuscaden Road
            #05-02 HPL House
            Singapore 249724

            Telephone: +65 6735 2811
            Facsimile: +65 6235 3216

            Central Reservations:

            Please call +65 6235 2808 for bookings or enquiries.

            Online Enquiries:

            Concorde Hotel Singapore : [email protected]

            Concorde Hotel Kuala Lumpur : [email protected]

            Concorde Hotel Shah Alam : [email protected]

            Hard Rock Hotel Bali : [email protected]

            Hard Rock Hotel Pattaya : [email protected]

            Hard Rock Hotel Penang : [email protected]

            The Lakehouse Cameron Highlands : [email protected]

            Casa del Mar Langkawi : [email protected]

            Casa del Rio Melaka : [email protected]

            The Boathouse Phuket : [email protected]

            Gili Lankanfushi Maldives : [email protected]

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                  Careers page work in progress

                • Headquartered in Singapore, HPL Hotels & Resorts is a hospitality management company, operated and wholly-owned by a Singapore main-board listed company, Hotel Properties Limited (HPL). More

                  History

                  With just two hotels back in 1991, HPL Hotels & Resorts currently has 11 properties in Asia-Pacific and the Indian Ocean, with a total of 2,563 rooms. It operates from Singapore and manages the activities of its hotels and resorts, which includes Concorde Hotel Singapore, Concorde Hotel Kuala Lumpur, Concorde Hotel Shah Alam, Hard Rock Hotel Penang, Hard Rock Hotel Bali, Hard Rock Hotel Pattaya, Casa del Mar – Langkawi, The Lakehouse – Cameron Highlands, Casa del Rio – Melaka, The Boathouse – Phuket and Gili Lankanfushi – Maldives.

                  Under the dynamic leadership of Mr. Ong Beng Seng, Managing Director of HPL, the group has diversified into several industries. In Hospitality, HPL owns HPL Hotels & Resorts as well as Hard Rock Hotels & Resorts. Other hotels included in the HPL portfolio are managed by Four Seasons Hotels & Resorts, Hilton International and Le Meridien.

                  In Food & Beverage, HPL Group’s interests in many cities in Asia include Hard Rock Café and Haagen Dazs. In the Retail and Leisure Industry, there’s the Donna Karan/DKNY label, while in Property Development, the group is involved in building residential properties in London and Singapore.

                  The growth strategy of HPL Hotels & Resorts is to open more resorts and hotels in key cities in Asia-Pacific, through partnership with like-minded associates. We assure our guests a satisfying level of comfort backed by personalised service – traits synonymous to the HPL name. Less

                   

                  HPL Hotels & Resorts manages 11 properties in Asia-Pacific and the Indian Ocean with 2,563 rooms. The properties include Concorde Hotels & Resorts in Singapore, Kuala Lumpur and Shah Alam; Hard Rock Hotels in Penang, Bali and Pattaya; and boutique resorts Casa del Mar in Langkawi, The Lakehouse at Cameron Highlands, Casa del Rio at Melaka, The Boathouse in Phuket and luxury resort Gili Lankanfushi in Maldives.

                  Management Office:
                  HPL Hotels & Resorts
                  50 Cuscaden Road
                  #05-02 HPL House
                  Singapore 249724
                  Telephone: +65 6735 2811
                  Facsimile: +65 6235 3216

                   

                  Management Team
                  Senior Executives

                  Chairman
                  Stephen Lau

                  Vice President,
                  Operations
                  David Brown

                  Vice President,
                  Human Resources
                  Kumar Chakrabarty

                  Vice President,
                  Finance
                  Chan Sen Tai

                  Vice President,
                  Sales and Marketing
                  Michael Chua

                  Vice President,
                  Financial Services
                  Patrick Ngian

                  Vice President,
                  Financial Services Hotel
                  Yak Chee Keong

                  Vice President,
                  Business Development
                  and Asset Management
                  Gan Kim Leng

                  Assistant Vice President,
                  Financial
                  Kenneth Lim

                  Management Team
                  Senior Executives

                  Chairman
                  Stephen Lau

                  Vice President,
                  Operations
                  David Brown

                  Vice President,
                  Human Resources
                  Kumar Chakrabarty

                  Vice President,
                  Finance
                  Chan Sen Tai

                  Vice President,
                  Sales and Marketing
                  Michael Chua

                  Vice President,
                  Financial Services
                  Patrick Ngian

                  Vice President,
                  Financial Services Hotel
                  Yak Chee Keong

                  Vice President,
                  Business Development
                  and Asset Management
                  Gan Kim Leng

                  Assistant Vice President,
                  Financial
                  Kenneth Lim

                • HARD ROCK HOTEL PATTAYA

                  Overlooking the Gulf of Thailand, this internationally renowned resort town of Pattaya offers shopping and entertainment on a grand scale, all within a short walk along the picturesque waterfront of Pattaya Beach. The hotel is less than 90 minutes’ drive from Suvarnabhumi Airport. Special room rates from THB 2,500 nett. Package includes daily breakfast, 10% discount at Rock Spa, Rock Shop, all food & beverage outlets and more! Book by 30 June 2021 Stay Period: 1 July 2020 – 30 June 2021 PROMO CODE: AMCHAM20

                  BOOK NOW

                  THE BOATHOUSE PHUKET

                  Located on Kata Beach, this luxury beachfront resort promises intimate and personable service, in an exquisite and impeccable setting. The Boathouse Restaurant serves up classic Western and authentic Thai dishes, alongside some 600 wine labels from its award-winning cellar. Rates from THB 3,999 nett with daily breakfast and THB 300 food & beverage credit. Book by 30 June 2021 Stay Period: 1 July 2020 – 30 June 2021 PROMO CODE: AMCHAMBKK

                  BOOK NOW



                • Privacy Statement

                  HPL HOTELS & RESORTS
                  ONLINE PRIVACY STATEMENT
                  Last Updated 14 AUGUST 2023

                  OUR COMMITMENT
                  HPL Hotels & Resorts (referred to as “we”, “us”, “our”) is committed to creating an experience that is relevant to your needs by using the information you entrust us with responsibly. We have provided this Privacy Statement to help you understand how we collect, use and protect your information when you visit our sites. We wish to help you make informed decisions, so please take a moment to read the sections below:
                  1) Scope
                  • any data processing implemented by HPL Hotels & Resorts managed hotels
                  • any HPL Hotels & Resorts booking websites, including but not limited to:
                    • hplhotels.com
                    • concordehotelsresorts.com
                    • kualalumpur.concordehotelsresorts.com
                    • singapore.concordehotelsresorts.com
                    • shahalam.concordehotelsresorts.com
                    • hardrockhotels.net
                    • hardrockhotels.com/bali
                    • hardrockhotels.com/penang
                    • hardrockhotels.com/pattaya
                    • hplboutiquecollection.com
                    • lakehouse-cameron.com
                    • casadelmar-langkawi.com
                    • casadelrio-melaka.com
                    • boathouse-phuket.com
                    • boathouse-tioman.com
                    • gili-lankanfushi.com
                    • h-paper.hplhotels.com

                  2) Personal Information We Collect
                  • HPL Hotels & Resorts defines “Personal Information” as information that identifies you as an individual or relates to an identifiable individual.
                  • We collect information about our guests and visitors to our websites, so that we can process reservations, receive customer service requests and/or enhance the experience that is relevant to one’s need.
                  • Information that we may collect include, but not limited to the following:
                    • Reservation fulfilment information such as your name, address, telephone number, email address, date of birth, nationality, credit or debit card number, airline frequent flyer information or other similar customer-loyalty programmes;
                    • Stay related information such as arrival and departure dates, goods and services purchased, information and observations about your special requests made and service preferences (e.g. specific room type, amenities requested, room preferences and other facilities or services used);
                    • Marketing preferences through registering for e-newsletters or programme membership;
                    • Guest feedback survey both in-hotel and online;
                    • Response to communications to and from us pertaining to contests and promotional offers;
                    • Job application submission;
                    • Contact and other relevant details concerning the employees of corporate accounts, vendors and other types of business partners (e.g. travel agents or meeting and event planners);
                    • Additional contact information about you that we may obtain through third parties with whom we do business (e.g. travel agents or similar providers).
                  • We may collect information both directly via our websites and from third parties with whom we do business (e.g. travel agents, airlines, event planners or other similar providers). These information shall be deemed collected by us with your permission.
                  • Should you be submitting any personal information relating to other people to us or our service providers (e.g. making a reservation on behalf of another individual), you represent that you have the authority to do so and permit us to use the information in accordance to this Privacy Statement.
                  • We may collect information in a few ways, including but not limited to the following:
                    • Through Online Services:
                  • We may collect information when you make a reservation or purchase goods and services from us, communicate via our online chat services, email to inform us of special requests/preferences, sign up for e-newsletters and other programmes or participate in a survey, contest or promotional offer.
                    • Through Offline Services:
                  • We may collect information offline when you make a reservation over the telephone or visit one of our hotels
                    • Other Sources:
                  • We may collect information from other sources such as joint marketing partners and other third parties.

                  3) Use Of Personal Information
                  At HPL Hotels & Resorts, we are committed to providing you with information about the collection and use of personal information collected from, or furnished by you while using our websites, products and services.
                  We may use the information in various ways including personal contact via our website, through email and telephone correspondence and through third parties such as travel agents and business partners.
                  The primary uses of the data and information collected from you may include and are not limited to:
                  • provide services you request such as facilitation of reservations, sending booking confirmation and pre-arrival messages,
                  • provide information about meetings, events and/or celebrations
                  • processing a transaction such as confirming a reservation, fulfilling a request for proposal
                  • send administrative information, marketing communications, and promotional offers
                  • send guest satisfaction survey and perform market research
                  • allow for your participation in contests and promotions
                  You may, in certain instances, be offered the option not to submit your personal information or to decide on the type of communication you want to receive from us. However, by not providing the information or providing inaccurate or incomplete information, this may restrict or affect the hotel reservation process or other transactions, for which we shall not be liable in any manner whatsoever should any reservations or other transactions fail to proceed or any attempts to use our reservation processes by you be frustrated, delayed, or rejected, or otherwise lead to any result which you may not have desired or anticipated.

                  4) Processing And Disclosure Of Information
                  The information you provided is added to a local or global database. During the course of processing your information, it may be necessary to transfer the data to HPL Hotels & Resorts affiliates, other managed hotels and/or third party service providers for the purpose outlined within this Privacy Statement.  We do not sell, rent or give physical possession of this personal information to unaffiliated third parties outside the HPL Hotels & Resorts group.
                  HPL Hotels & Resorts may disclose your information in the following circumstances, including but not limited to:
                  • when we have received your consent or deemed consent to do so
                  • when we have informed you of our intentions to do so
                  • when sharing or disclosing your information is necessary in order to provide you with the products or services you requested such as promotional offers, hotel rates proposals and e-newsletters
                  • when third party service providers that perform certain business activities on behalf of HPL Hotels & Resorts require this information to process the services required, such as credit card processing, database management services, customer support services or guest surveys
                  • In the event HPL Hotels & Resorts, its affiliate and/or its managed properties is merged with, enters into a partnership with or is acquired by another company
                  • when a hotel under our management leaves HPL Hotels & Resorts and access to your personal information is necessary to meet contractual obligations or to facilitate business operations
                  • when there is an emergency and need to safeguard the life, health or property of an individual or corporation
                  • when it is necessary to comply with legal or regulatory obligations in accordance with applicable law thereof

                  5) Collection Of Other Information
                  HPL Hotels & Resorts defines “Other Information” as any information that we collect automatically when you access our websites, but does not reveal your specific identity or does not directly relate to an individual. These information include, but are not limited to:
                  • Log information
                  • Device information
                  • Location information
                  • Information collected through cookies, and other tracking technologies
                  We and our third-party service providers may collect “Other Information” in a few ways including, but not limited to:
                  • Log Information
                  System log information is collected by most browsers or automatically through your devices about your use of our website including type of browser, your IP address, pages viewed and page you visited before navigating to our website. This information is used to ensure that the online services we provide you functions properly and we are able to diagnose any server-side problems pertaining to the online services we provide.
                  • Device Information
                  We may collect information about the computer or mobile device you use to access our website including the hardware model, operating system and version, and unique device identifiers.
                  • Location Information
                  We may collect information about the location of your device when you access our website. You are able to turn off location services for a device but this may turn off some features such as personalised location-based content for an enhanced online service. We may also share your mobile device’s location combined with information about the advertisements viewed as well as other information collected with marketing partners to provide you personalised content and to study the effectiveness of our advertising campaigns. You may be permitted to allow or deny such uses in some instances, but by doing so, we and/or our marketing partners may not be able to provide you with the applicable personalised content and services.
                  • Information collected by cookies and other tracking technologies
                  We and our marketing/service providers use various technologies to collect information including cookies and web beacons.
                  Cookies are snippets of information stored directly in the computer hard drive or device memory that you use. These cookies allow us to collect information when you visit our website, such as time spent, pages visited, language preferences and other aggregated data. We use this statistical information about the use of our website to allow us to continually improve the design and functionality, to enhance your browsing and reservation experience. Web beacons are used in our marketing services or emails to deliver cookies, track and measure campaign effectiveness.
                  You may wish to see our Cookie Policy in section 14 for more information, and how to disable them.

                  6) Security Measures
                  We will take appropriate measure to safeguard your personal identifiable information.  At HPL Hotels & Resorts, we periodically review and enhance our technical, physical, and logical security rules and procedures.  Our websites and servers have procedures in place to protect your personally identifiable information against misuse, loss and alteration while under our management. Although we cannot promise “guaranteed security” on or off the Internet, we safeguard your information using both procedural and technical measures such as password controls, ‘firewalls’ and the use of 128-bit encryption based on a Class 3 Digital Certificate issued by Thawte. This allows for the use of Secure Sockets Layer (SSL), an encryption method used to help prevent interception and hacking while in transit.

                  7) Links To Other Websites
                  For your convenience and information, HPL Hotels & Resorts may provide links to other websites.  Please note that we are not responsible or liable for any content presented by or contained in any external or independent web site, including, but not limited to, any advertising claims or marketing practices.  HPL Hotels & Resorts will protect your information on HPL Hotels & Resorts owned and operated websites in accordance with this Privacy Statement, but we cannot control and will not be responsible for the privacy policies of external or third party websites. This includes other websites not controlled or authorised by HPL Hotels & Resorts.
                  If you provide information on third party websites, the privacy policy and terms of service on those sites are applicable.  We encourage you to read the privacy policies of websites that you visit before submitting personal information.

                  8) Accuracy Of Data
                  HPL Hotels & Resorts takes the information you have provided as accurate and complete and will use the information accordingly. Unless you provide us with updated information, the last information which you provide shall be deemed by us to be current and accurate and we shall not be responsible for information that is sent to addresses or emails that are no longer valid or current.

                  9) Updating And Accessing Your Personal Information
                  If you wish to update any data or information previously submitted to us, you can do so by sending us a written request by letter or email to the address in section 13. In our effort to prevent unauthorised disclosure of personal information, you may be asked to provide proof of identity or other authentication materials.
                  You may also receive mailings or other communication materials from our strategic marketing partners and /or carefully selected third parties.  You will always have the option to decline any or all of these communications by following the directions included in our emails or other communications, or by contacting HPL Hotels & Resorts directly. You can easily unsubscribe from our promotional emails by using the “Unsubscribe” link provided in each email without cost except the transmission costs.

                  10) Minors
                  At HPL Hotels & Resorts, we do not knowingly collect personal information from minors.  If we discover information submitted by minors, we are at liberty to destroy or reject such information collected, and shall not be liable for any missed opportunities. As a parent or legal guardian, please do not allow your children to submit personal information without your permission.

                  11) International Data Transfer
                  At HPL Hotel & Resorts, we endeavour to provide the same level of service that you have come to expect at any of our managed properties, whether you are in Singapore, Malaysia, Thailand, Indonesia or Maldives.  To provide this service, we have established a global network comprised of properties, offices, trusted marketing partners, service providers and reservation centers around the world. Our business and operations models require us to share your personal information with other properties, group companies or service providers that may be located in countries situated in locations that are different from those of our guests and customers. As data protection and other laws of these other countries may not be the same as those in your own country, it will not be possible for HPL Hotels & Resorts to ensure that the practices adopted by us will conform to what you are used to enjoy, although we will use commercially reasonable endeavours to take the appropriate measures to ensure that your personal information is protected and handled as described in this Privacy Statement.

                  12) Updates On Our Privacy Statements
                  In order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests and customers, properties, and service providers, HPL Hotels & Resorts may amend this Privacy Statement from time to time.  Therefore, we invite you to read this Privacy Statement regularly and/or any event when making a reservation with any of our managed hotels.

                  13) Contact Us
                  Please contact us if you have any questions about this Privacy Statement and how HPL Hotels & Resorts processes your personal identifiable information in general.  You may reach us at:
                  HPL Hotels & Resorts
                  50 Cuscaden Road
                  #05-02 HPL House
                  Singapore 249724
                  Tel: 65 6735 2811
                  Email: [email protected]

                  14) Cookie Policy
                  This Cookie Policy is issued by HPL Hotels & Resorts as defined in the HPL Hotels & Resorts privacy statement. We use cookies to improve online experience and to show tailored advertising to you. This Cookie Policy provides you with information about the cookies we use and why. By continuing to use our website, you are agreeing to our use of cookies in the manner set out in this Cookie Policy.
                  • What is a cookie?
                  A cookie is a small text file containing information stored on your internet enabled device e.g. your computer, smartphone or tablet, used to remember and/or obtain information about the user.
                  • Cookies used on our website
                  We use different cookies for the following purposes:
                    • Strictly necessary cookies
                  These are cookies that are essential and required for the operation of our website to help you navigate the site. They include, for example, cookies that enable you to log into our website.
                    • Functional cookies
                  These are cookies used to provide improved user experience for example, to recognise you when you return to our website, enabling us to personalise content based on your preferences, for example, the region you are visiting our website from.
                    • Performance/Analytical cookies
                  These are cookies used to help us understand our website visitors and their usage of the site. This helps us improve our website user experience by understanding how visitors browse, what interests them, and measure the effectiveness of our advertising.
                  Some of these cookies are managed by third parties. We use Google Analytics to measure and understand how visitors to our website use our websites. For more information about Google Analytics cookies, you may refer to Google’s privacy policy, and opt out by downloading the Google Analytics opt out browser add-on, available here.
                    • Targeting/Advertising cookies
                  These are cookies that record your visit to our website, the pages you have visited, for us to make our website and advertising displayed more relevant to your interests on other online platforms where available. These cookies are also used to limit the number of times you see an advertisement from us, and to help us measure the effectiveness of our advertising.
                  These cookies are managed by third parties over which we do not have control over their privacy policy.
                  • Control cookies setting
                  You are able to disable cookies by adjusting the setting on your browser to allow refusal of all or some cookies. Check your browser’s Help menu or your mobile device settings to find out how. For details, you may also wish to refer here. However, if you set your browser to block all cookies, some features, services or activities that are available on our websites may be affected and you may be unable to perform certain transactions, access certain functionality and content.

                  We may change this Cookie Policy by posting the updated version of the policy on our website.

                  For more information on this Cookie Policy or the use of your personal data, please contact us at [email protected].

                • HPL HOTELS & RESORTS
                  Latest Security Advisory
                  Date: 22 June 2018

                  As part of our ongoing efforts to safeguard our customers against potential fraud, we wish to bring about awareness of unsolicited emails requesting your payment or your confidential information.

                  As such, we wish to make you aware of unsolicited emails claiming to be from any our hotels or any third party acting on our behalf, asking for a payment, a credit card number, or any other confidential information, please do not answer and contact the hotel immediately.

                   
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